NSA Therapy Services

Effective date: 30th October 2021

Introduction

Your privacy is essential to me, and you can be confident that your personal information will be kept safe and secure and only be used for the purpose it was given to me. I adhere to current data protection legislation, including the General Data Protection Regulation (EU/2016/679) (the GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications (EC Directive) Regulations 2003. This privacy notice tells you what I will do with your personal information from the initial point of contact through to after your therapy has ended, including:

• Why I am able to process your information, and what purpose I am processing it for

• Whether you have to provide it to me

• How long I store it for

• Whether there are other recipients of your personal information

• Whether I intend to transfer it to another country,

• Whether I do automated decision-making or profiling, and

• Your data protection rights.

I am happy to chat through any questions you might have about my data protection policy, and you can contact me via email. 'Data controller' is the term used to describe the person/ organisation that collects and stores, and has responsibility for people's personal data. In this instance, the data controller is me. I am registered with the Information Commissioner's Office ZB258366 NSA Therapy Services Ltd. My postal address is Tutbury, DE13. My phone number is 07914714469. My email address is [email protected]

My lawful basis for holding and using your personal information

The GDPR states that I must have a lawful basis for processing your personal data. Depending on the stage at which I am processing your data, there are different lawful bases. I have explained these below: If you have had therapy with me and it has now ended, I will use legitimate interest as my lawful basis for holding and using your personal information. If you are currently having therapy or are in contact with me to consider therapy, I will process your personal data where necessary for our contract's performance. The GDPR also ensures that I secure any sensitive personal information you may disclose to me appropriately. This type of information is called 'special category personal information. The lawful basis for me processing any special categories of personal information is that it is for the provision of health treatment (in this case, counselling) and necessary for a contract with a health professional (in this case, a contract between you and me).

How I use your information 

When you contact me with an enquiry about my counselling services, I will collect information to help satisfy your enquiry. This will include your name and telephone number. Alternatively, your GP or other health professionals may send me your details when making a referral or a parent or trusted individual may give me your details when making an enquiry on your behalf. If you decide not to proceed, I will delete all your personal data within 30 days. If you would like me to delete this information sooner, just let me know. While you are accessing counselling, rest assured that everything you discuss with me is confidential. That confidentiality will only be broken if you disclose any current child abuse taking place, any terrorist activity, money laundering, drug trafficking or serious harm to yourself or somebody else. I will always try to speak to you about this first unless there are safeguarding issues that prevent this. I will keep a record of your personal details to help the counselling services run smoothly. These details are held securely and are not shared with any third party. I will not keep written notes of each session. Any written clinical work carried out within sessions will be stored for six years and destroyed at this time. For security reasons, I do not retain text messages for more than 90 days. Likewise, any email correspondence will be deleted after 90 days.   Once counselling has ended, your records will be kept for six years from the end of our contract and securely destroyed. Please tell me if you want me to delete your information sooner than this. If you have any questions, concerns or complaints about NSA Therapy Services, please get in touch with us:

• By email: [email protected]
• By visiting this page on our website: www.nicolasaunderstherapy.com
• By phone number: 07914714469

Your rights

You have a right to ask me to delete your personal information, to limit how I use your personal information, or to stop processing your personal information. You also have a right to ask for a copy of any information that I hold about you and to object to the use of your personal data in some circumstances. You can read more about your rights at ico.org.uk/your-data-matters.

If I do hold information about you, I will:

• give you a description of it and where it came from;

• tell you why I am holding it, tell you how long I will store your data and how I made this decision;

• tell you to who it could be disclosed;

• let you have a copy of the information in an intelligible form.

You can also ask me to correct any mistakes in the personal information I hold about you. To request any personal information I may hold about you, please address the request in writing to [email protected]. If you have any complaints about how I handle your personal data, please do not hesitate to contact me by writing or emailing the contact details above. I would welcome any suggestions for improving my data protection procedures. If you want to formally complain about how I have processed your personal information, you can contact the ICO. This statutory body oversees data protection law in the UK. For more information, go to ico.org.uk/make-a-complaint.

Data security

I take the security of the data I hold about you very seriously. As such, I keep it securely in a locked filing cabinet or on a password-protected device.

Visitors to my website

When someone visits my website, I use a third-party service, Kajabi.com, to collect standard internet log information and details of visitor behaviour patterns. I do this to determine the number of visitors to the various parts of the site. This information is only processed in a way that does not identify anyone. I do not make and do not allow Kajabi.com to make any attempt to find out the identities of those visiting my website. I use legitimate interests as my lawful basis for holding and using your personal information in this way when you visit my website. I use Kajabi.com so that I can continually improve my service to you; You can read Kajabi.com privacy notice here https://kajabi.com/policies/privacy

I use Kajabi.com as the content management system for my website. Like most websites, we use cookies to help the site work more efficiently. Please see about privacy policy link. I or any third party collects no user-specific data. If you fill in a form on my website, any of my social media sites, or any insight tools, such as quizzes, and agree for me to store your details, this data will be stored securely within the CRM.